|Terms and Conditions
Terms and Conditions of Use Agreement
Return Policy. ..Personalised Products sold through this website are made to order. We can only accept returns if products are faulty, or if we have made an error.
This does not affect your statutory rights.
Uploading your images
Most image formats (including jpeg, gif and png) can be used.
Please make sure your images look ok at the required size. We can resize your image, but take no responsibility if the quality suffers.
Alternatively, you can send us a pdf file or word document.
Photos can even be posted to us & returned with your gifts, just contact us for address details.
By uploading your image or file to our server, you are stating that you own the copyright to the image or file, and that we have permission to use the image or file for the purposes of completing your order. We accept no responsibility for copyright issues concerning images uploaded by our customers.
Once your image has been used to complete your order, it will be deleted from our server, and any other computers used.
If we have any problems using your image or file, we will contact you.
If you have any problems or queries about the image you wish to use, please contact us.
To ensure there are no delays with your order and also to ensure you get the best quality possible from your personalised gifts please follow these guidelines for choosing and sending photos to us.
If you are unsure about the quality of the photo you are sending us then please contact us. We'll gladly check it and let you know if the photo is suitable asap.
We use a very high quality, professional photo printer to ensure excellent end results. The better the quality of the photo you send us, the better your finished personalised item will be. If the photo you send us is blurred, faded, scratched or of poor quality then your personalised item will reflect this.
What won't we print?
We don't embarrass easily and are always up for a laugh and a joke. In the past we've enjoyed some really funny photos, messages and designs that have brightened up our day! However, we do have strict rules when it comes to what we will and will not print. We reserve the right to refuse any order if we feel it is unacceptable for any reason. Please use your best judgement - and ask us first if you are unsure. For example, we will not knowingly print images covered by copyright, libelous or slanderous messages or racist comments.
We take your privacy and the security of your personal information extremely seriously.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.
We do not send random marketing emails to personal email addresses (spam).
We will add all e-mail addresses to our newsletter acc to keep customers up to date with products and at any time you can unsubscribe or ask us to.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
We are a family business established in 2002, based in Northern Ireland. Our aim is to provide you with exceptional customer care, and to offer a range of quality handcrafted personalised products.
While we take all possible care to reproduce and describe items accurately in some cases slight variations of colour in actual goods may occur due to photographic limitations.